We currently ship to the U.S, Canada, Japan, and South Korea. We follow South Korean shipping times & schedules, which means we observe their holidays, and you will receive notice of any shipping delays due to any impactful events in South Korea.

We are glad to offer a flat rate per order, not per product. 

 Merch and Professional Skincare include free shipping.

We offer free shipping for orders more than $125. If you join our subscription newsletter, you'll receive a monthly discount and free shipping on orders $85 or more.

8/22/25 The current shipping rates are as follows:

U.S -  Flat Rate  $20 (6 - 10 days)

Japan - Kpacket Flat Rate $8.50 | Express $20

Canada - Flat Rate $20 only (5 - 7 days)

Korea - Flat Rate $5.99 only ( 3 - 5 days)

If you live in a different country, don't worry! Follow this link to shop  Korean skincare that ships globally

🌸 Return & Refund Policy

We want you to love every Itjima Style order. If something’s not right, here’s how we handle returns and refunds:

💡 Damaged, Wrong, or Missing Items

• Please inspect your order as soon as it arrives.

• If an item is defective, damaged, or incorrect, contact us within 7 days of delivery at grcrelaxationstudios@gmail.com.

• To process your claim, we’ll need photos of:

  • The shipping label/waybill

  • The full shipping box (with label visible)

  • The product in question

• Don’t throw away the packaging until we’ve reviewed your claim.

If the box is damaged but the product inside is fine, we can’t treat it as a damaged item.

💡 Returns (Remorse / Change of Mind)

• You may request a return within 14 days of delivery.

• Items must be unopened, unused, with original tags, packaging, and any extras (authenticity cards, samples, dust bags, etc.)

• Buyers are responsible for all return shipping costs (both directions), plus any customs, duties, or warehousing fees.

• We do not provide return labels — you’ll need to ship items back to us directly.

• Please contact us before sending anything back — unauthorized returns won’t be accepted.

💡 Non-Returnable Items

• Sale items & gift cards

• Custom or personalized products

• Perishable goods (food, plants, flowers, etc.)

• Hazardous items (flammable liquids, gases, etc.)

• Products with short shelf life or reduced value

💡 Refunds

• Once we receive and inspect your return, we’ll let you know if it’s approved.

• Approved refunds are processed back to your original payment method.

• Please allow time for your bank/credit card to post the refund.

💡 Shipping Issues

We are not responsible for problems caused by:

• Refused delivery

• Wrong or incomplete addresses

• Recipient unavailable at delivery

• Customs delays/issues in the recipient’s country

If the item is returned to us due to these reasons, return costs will be deducted from your refund.

💡 Customs & Duties

Buyers are responsible for all customs fees, duties, and import taxes. Please check your country’s regulations before ordering.

👉 For any return or refund questions, reach us at grcrelaxationstudios@gmail.com.

I do offer store credit and a complimentary pre-purchase consultation to ensure purchasing products you'll genuinely love and want.